How to Find the Weak Spots in Your Team Before They Show Up in Results

The title is clickbait, and I apologise for that. It came from a conversation with a mentor who used to say, "It's only when the tide goes out that those people swimming naked get found out."

My instructors at Sandhurst talked a lot about leadership being straightforward until one of your soldiers got shot, and then you having to actually lead. The same is true in most of real life. When times are easy, everyone looks like they're coping well. When the tide goes out, those without the rigour to survive, don't.

This week I faced a confronting and unexpected challenge in my personal life that left me feeling powerless, frustrated and angry, with a heap of other counterproductive emotions that threatened to drown me. The familiar mental patterns kicked in: withdrawing, hunkering down, being selfish. "Why is this happening to me? Why now? It's not fair." And so on.

I heard the voice that said this is not how I coach people to cope. So I stopped the pity party, almost immediately, and forced myself to ask: how would I coach myself through this? I used a model that focuses on moving through crisis.

(Editor's note: given my love of diving and the tide reference in the first paragraph, I couldn't help but "sea" the irony in this SALT model.)

STOP!
Stop daydreaming, stop crying, stop panicking. Be present in the moment. Research has shown that basic mindfulness allows the pre-frontal cortex (the smart part of your brain) to work more effectively, and coincides with a drop in amygdaloidal activity (the stress centre of your brain). Concentrating on your immediate surroundings, rather than the bad news or the argument, brings you into the present.

ATTENTION OUTWARDS
Once you are aware of your surroundings, direct your attention at the wider situation. Say you have just been told you are going to be made redundant. Instead of spiralling into "how am I going to pay my bills, feed my family," try to analyse the situation.
Ask yourself these questions, or your own versions of them.

• What is actually going on here?
• How did this happen?
• Who else has been impacted by this?
• How can I help them?
• How do I want to be perceived in this moment?
• Who would deal well with this?
• What are my next three steps?

The team at Herrmann International know from surveying over 2 million people that by engaging the left brain with these questions, we bring our emotion centres under more rational control, which helps us think more clearly. David Rock, in his book Quiet Leadership, describes how rational questioning during coaching helps reach insight by keeping attention off the problem itself.
Finding others who may be worse off, and then helping them, produces what I'd call the "giving emotion," which sets off dopamine secretions that make us feel better too.

LOOK FOR SOMETHING TO BE GRATEFUL FOR
This can be hard, but reframing and offering gratitude are two powerful tools for combatting strong emotion, especially negative ones. In my own situation I had to admit things could have been worse, and I was grateful for the time I had to process events before being flung fully into them, and for that beautiful sunset in Medellín. The fact I was in Medellín at all.
Finding gratitude is a powerful way of becoming more calm, and it carries a range of other significant benefits described by Rob Emmons in his book Thanks!: How Practicing Gratitude Can Make You Happier.

TAKE SELFLESS ACTION
Taking action is the key to getting things done. Mark Manson, in The Subtle Art of Not Giving a Fu*k, argues that action is driven by inspiration and then motivation. He also points out that this is not linear but cyclical: doing something produces a sense of achievement, that achievement feels good, and that feeling motivates you to do more. So it starts.

In a crisis, or when emotion is running high, inspiration and motivation are often absent. In my moment of self-pity I switched on a film with a beer. About as low-action as it gets.

The way through is selfless action. Help the person who needs help. Check in on someone who may be taking the news hard. Call a family member you haven't spoken to in a while, or send a text if that feels like enough. Doing something, anything you consider low-stakes, will get you moving. It also pulls on that giving emotion again, which feels good.

If you feel like you might be skinny dipping, get some SALT into you before the tide goes out. And before you ask, so far all is well on the personal crisis front, and for that I am grateful.

If this sounds like your week

Your managers are not the problem. They are where the problem is stuck.

When your last leadership spend was signed off, did anyone go back to those managers' bosses and ask what changed? That question is the JBL Outcome Standard, and it is how I work.

• Find the friction. A short diagnostic that shows which decisions are stalling, and at what level.
• Am I the bottleneck? Ten questions on where your week is actually going.
• How I work with GMs. Six weeks, one hour a week, up to twelve of your managers, scored by their own bosses.
• Beat Burnout, Boost Performance. The book.
• The High Performance Leader podcast.

Managers I work with reclaim around four hours a week, and their bosses score the change 8.75 out of 10. Would it be a crazy idea to find out how we did this? Book a scoping call.

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