Privacy Policy

1. Who We Are

JBL High Performance Ltd (“JBL”, “we”, “us”) provides leadership development programmes, executive coaching, and related services. Our website is jblhighperformance.com. For questions about this policy, contact us at [email protected].

2. Information We Collect

We collect information you provide directly:

• Contact details — name, email address, phone number, company name, and job title when you fill in a form, book a call, or purchase an assessment.
• Payment information — processed securely by Stripe; we do not store card numbers on our servers.
• Assessment responses — answers and scores from the Leadership Assessment you complete on our platform.
• Communications — messages you send us via email, chat, or contact forms.

We also collect information automatically:

• Usage data — pages visited, time on site, referral source, and interactions with our content.
• Device data — IP address, browser type, operating system, and screen resolution.
• Cookies & analytics — we use Google Analytics and Metricool to understand site performance. See Section 6.

3. How We Use Your Information

• To deliver coaching programmes, assessments, and Aiden AI coaching sessions.
• To send you relevant leadership insights and programme updates (you can unsubscribe at any time).
• To process payments and issue invoices.
• To improve our website, programmes, and services.
• To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal data. We may share information with:

• Service providers — hosting, email delivery, payment processing (Stripe), and analytics.
• Your organisation — if your employer sponsors your coaching, we may share progress summaries (not assessment details) with your nominated HR contact.
• Legal requirements — if required by law, regulation, or legal process.

5. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Assessment data is retained for 3 years. Marketing data is retained until you unsubscribe. You can request deletion at any time.

6. Cookies

We use essential cookies for site functionality and analytics cookies (Google Analytics, Metricool) to understand how visitors use our site. You can control cookies through your browser settings.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data.
• Unsubscribe from marketing communications at any time.
• Lodge a complaint with a data protection authority.

8. Security

We use industry-standard security measures including encrypted connections (HTTPS), secure payment processing through Stripe, and restricted access controls. While no system is 100% secure, we take reasonable steps to protect your information.

9. International Transfers

JBL operates globally. Your data may be processed in New Zealand, Australia, the UK, Singapore, or the United States where our service providers are located. We ensure appropriate safeguards are in place for any transfers.

10. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or a notice on our website.

Contact Us

For any privacy-related questions or requests, contact us at [email protected].