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Friction Found. Friction Removed.

Leadership Consultancy Case Studies: Friction Found, Friction Removed.

Every engagement below started with good people held back by friction. Here's the friction we found, how we removed it, and the result, confirmed by their own bosses.

The question

“My managers are drowning in decisions their teams should be making. How do I fix that without adding more to their plate?”

AMPLIFY

Tatua Co-operative Dairy Company

Dairy/FMCG, New Zealand

Friction found

Managers were absorbing decisions their teams should have been making. Escalations consumed senior leadership time, leaving little capacity for strategic work. Previous development had not shifted day-to-day behaviour.

Friction removed

Moved decisions back to the right level across two cohorts using the Simplify to Amplify method, delivered as AMPLIFY. One tool per week, applied to real work on the same day. No theory, no simulations. Their 1-up managers observed the change without being briefed.

Six Week ResetAMPLIFYSCALED

Result

~4 hrs/wk
reclaimed per manager
40%
more decisions at right level
8.75/10
“would sponsor again”
90 days
to measurable change

“The difference is that this actually changed how our managers work. Not just what they know, but what they do every day. Their bosses noticed without being told.”

Operations Director at Tatua, a Simplify to Amplify client of JBL High Performance

Operations Director

Tatua Co-operative Dairy Company

How we know it worked

1-up managers independently scored 8.75/10 “would you sponsor this again” after seeing the behaviour change in their teams. Behaviour changes were corroborated by line managers, not self-reported.

What this means for you

If your managers are stuck absorbing decisions, escalating constantly, and previous development has not changed behaviour, this is the evidence that it can be fixed in 90 days. Their bosses will see it without being told.

The question

“We have tried leadership development before and it did not stick. What makes this different?”

Enterprise

SkyCity Entertainment Group

Entertainment/Hospitality, New Zealand

Friction found

Needed to transform ways of working across multiple layers -- employee resource groups, frontline managers, and group leadership -- each with different pressures. Generic programmes had not cut through.

Friction removed

Tailored the approach to the specific needs of each group rather than delivering the same content to everyone. Different friction points require different interventions. Leaders described it as practical and applied -- nothing they had experienced before.

Result

3 layers
ERGs, frontline, group leadership
Tailored
to each group's needs
92.5%
would recommend
Sustained
behaviour change

“Practical and applied. Nothing we had seen before. It reached the people generic programmes never do.”

Rebecca Grover, General Manager Talent and OD at SkyCity Entertainment Group

Rebecca Grover, General Manager, Talent & OD

SkyCity Entertainment Group

What this means for you

If previous leadership development felt generic, landed with some people and bounced off others, or faded within a month, that is not a people problem. It is a design problem. Tailoring to the actual friction at each level is what makes the difference stick.

The question

“Can this scale across a large, complex organisation -- or does it only work with small teams?”

Enterprise

Fonterra

20,000+ employees, Global

Friction found

A global dairy co-operative with 20,000+ employees needed leadership capability that could scale across the organisation and drive performance at every level. Training programmes had not achieved that reach.

Friction removed

Deployed the Simplify to Amplify methodology across the business, ensuring consistency in approach whilst adapting to the specific context of each division. The method became how they develop leaders, not a one-off programme.

Result

20,000+
employee organisation
Global
delivery footprint
Double-digit
growth during engagement
Scaled
across the business

“The methodology scaled across the organisation in a way that training programmes never had. It became how we develop leaders.”

Tim Smith, GM at Fonterra

Tim Smith, GM

Fonterra

What this means for you

If you are wondering whether this works beyond a single pilot team, Fonterra is the answer. The method was designed to scale because the tools are applied to real work, not classroom exercises. Consistency across divisions without losing local relevance.

The question

“What measurable results can I actually expect, and how quickly?”

Across engagements

Aggregated Results

Bank of America, Genesis Energy, Fletcher Construction, Samsung Heavy Industries, Netflix Korea, and more

The friction we keep finding

Across 10+ countries and industries spanning dairy, FMCG, manufacturing, construction, banking, energy, entertainment, and technology, organisations consistently face the same friction: managers firefighting instead of leading, decisions bottlenecking, and capability investments that do not change behaviour.

How we measure

Every engagement includes built-in before/during/after measurement. Behaviour changes are corroborated by line managers, not self-reported. You receive a board-ready impact summary.

nearly 3,500
managers transformed
10+
countries
15%
fewer escalations
92.5%
recommend rate

“The pilot gave us proof. The impact summary made the decision to scale easy. We have now run six cohorts across the region.”

VP People at an enterprise client that scaled Simplify to Amplify to six cohorts

VP People

Enterprise Client

NPS 67

World-class threshold is 70. Average B2B is 25. This score is from participants, not buyers.

What this means for you

These are not cherry-picked results. They are aggregated across nearly 3,500 managers in 10+ countries. The measurement is baked into the programme, so you do not need to take our word for it. You will have your own data within 90 days.

Still wondering

Leadership Performance and Executive Coaching Questions Senior Leaders Ask

Where is friction holding your managers back?

Start by finding where friction is costing you. It's free, benchmarked against real teams, and gives you instant results. If you'd rather talk first, a 30-minute scoping call works too. No pitch.

Explore Further

Common questions

Case Studies FAQs

Common questions about our approach and results

Primarily mid-market organisations with 50 to 5,000 employees, typically in dairy, FMCG, manufacturing, logistics, construction, and banking. The common thread is a leadership layer that is firefighting instead of leading.
Most organisations see measurable change within the first three weeks: fewer escalations, better meeting discipline, and leaders starting to make decisions at their level. The full effect compounds over 90 days.
Every engagement includes before/during/after measurement. We track escalation frequency, time reclaimed (~4 hrs/week is typical), and boss-confirmed behaviour change at 90 days. You receive an executive summary with the data.
Training adds knowledge. JBL changes behaviour on live, real work. Managers apply what they learn the same week, not in a simulation. The peer cohort creates accountability, and Aiden (our AI coach) reinforces the change after the engagement ends.
Yes. The Six Week Reset is designed as a fixed price proof point with one cohort of 6 to 12 leaders. Most organisations scale after seeing pilot data, but that decision comes after results, not before.
NPS 67. The world-class threshold is 70, and average B2B is 25. Combined with a 92.5% recommend rate and an 8.75/10 re-sponsorship score, the data confirms these programmes deliver real operational improvement.