Free · 45 minutes · Live on Zoom · Up to 20 places
The Friction Clinic
Bring one decision that keeps landing back on your desk. Leave knowing why it keeps coming back, and with one fix your managers can use the same week.
Built from work with nearly 3,500 leaders in 10+ countries.
Pick a dateNext dates
Third Thursday of each month. Same session each time, so pick the one that suits you.
No pitch. If you can't make it live, book anyway and we'll send you the one-page sheet.
You've handed it over twice. You've explained it, written it down, sent someone on a course. It still comes back to you every week, and it isn't because your people aren't capable. Usually nothing tells your manager they're allowed to decide, up to what limit, and who to tell. That's friction, and it's cheaper to fix than you think.
Who it's for
- GMs, MDs, COOs and Heads of Operations running managers in a business of 200 or more people.
- You've handed the same decision over more than once, and it still comes back to you.
- You've invested in your managers before and want something they can use on Monday, not another course.
How the 45 minutes run
- 1
Why it keeps coming back 5 minutes
A decision lands back on your desk for one of four reasons: your manager can't do it yet, won't risk it, hasn't noticed it's theirs, or nothing says they're allowed to. Each needs a different fix.
- 2
One real decision, live 25 minutes
One leader volunteers a decision that keeps coming back. Jimmy works out which of the four is behind it and writes the rule that hands it over, with everyone watching how it's done.
- 3
Your own decision 10 minutes
Everyone maps one of their own decisions on the one-page sheet while it's fresh.
- 4
Questions 5 minutes
Anything you want to ask, and how to test your rule over the next two weeks.
What you leave with
- A clear read on why one decision keeps landing back on your desk.
- A written decision rule: who decides, up to what limit, with what information, who they tell, and the one exception that still comes to you.
- The one-page sheet, so you can run the same check with your own managers the same week.
Want to see the sheet first? Download the one-page decision sheet (PDF).
Save your place
Pick a date. You'll get your Zoom link and a calendar invite straight away, plus a reminder the day before and an hour before.
No pitch. If you can't make it live, book anyway and we'll send you the one-page sheet.
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More than one decision stuck across your managers?
Look at your own team instead. A free 30-minute friction diagnostic shows where decisions stall, why, and what it costs.
Book a free friction diagnostic