
How Five Questions Turn Feedback Into Actual Behaviour Change
Imagine your next team member walks into your office, bracing for feedback.
Read article →Master the art of feedback that drives change. Practical models for delivering feedback that people actually hear and act on.
Feedback isn't about being nice or being harsh — it's about being useful. These articles show you how.

Imagine your next team member walks into your office, bracing for feedback.
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Every month, thousands of performance reviews include the same vague feedback: "You need to step up" or "Be more strategic."
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Picture your team member, leaning back in their chair, arms folded. Twenty years of experience worn like armor. Not only are they avoiding d
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In the Ways of Working program, one of the modules we talk about is Tough Conversations.
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Yesterday, I had two conversations that perfectly illustrate the power of choice in leadership transformation.
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It happens to us all. At some point we have to learn a new skill and all those experiences
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As hybrid work becomes the norm for many companies, your team members are not the same people who headed home during the first lockdown.
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Empathy enables you to know if the people you’re trying to reach are actually reached. Without empathy, you can’t build a team or nurture a
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As a leader, much of our time can be taken up by members of the team who encounter a problem and come to us to fix it for them.
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When I talk to leaders at the start of Ways of Working Sponsor Sessions, I often ask how they conduct their 1:1s and how they support their
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Great communicators repeatedly outperform good and bad communicators by a factor of up to 7x.
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Yes, the title is a clickbaity one – and I apologise. But the reason I chose it was based on a memory of a conversation many years ago with
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When I first started writing this blog back in 2020, I had no idea what would come of it. The original purpose was simple: to get my thought
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