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|Jimmy Burroughes|3 min read

How Asking One Question Gets More from Your Team Than Telling Them How

Simplified figures moving in coordinated formation, illustrating team performance

As hybrid work becomes the norm for many companies, your team members are not the same people who headed home during the first lockdown. This new arrangement a mix of working from home and the office has some new leadership paradigms to address.

They are more seasoned. Like soldiers who have faced battle, they are worn and have learned to cope with immeasurable hardship. They have also learned to solve problems, re-route on initiatives, and developed skills which managers of 2 years ago didn’t necessarily see in them. They have levelled up!

Leaders have developed too, but according to research by Microsoft and Gallup, not as much. Are you still relying on the skills you used to lead which you had before lockdowns and global pandemics and all that? So we have more capable teams and less (in comparison) capable leadership.

If you want to be a better leader with your team, stop trying to tell them how to do everything and instead start to ask them “how might you/we….”

By taking this stance you move up the vertical leadership ladder from expert to enabler. You will also uncover ideas that are beyond the limits of your own thinking and experience. You will also take the pressure off yourself because you suddenly aren’t responsible for having all the good ideas. How good might that feel?

The other significant benefit I noticed whilst listening during a recent mastermind call I led was a leader who moved from telling to asking how and the levels of engagement their teams reported in the annual feedback survey. One small change made a 15% difference to their perception as a leader on their annual engagement survey and general performance was up 26%. I think we can all use that right?

I’ve been trying this with my team the last few months and the results have been startling. New brand colours, new social media plans, new program updates – and all because I asked versus told what was in my head.

Give it a try and see what happens.

If this sounds like your week

Your managers are not the problem. They are where the problem is stuck.

When your last leadership spend was signed off, did anyone go back to those managers' bosses and ask what changed? That question is the JBL Outcome Standard, and it is how I work.

Managers I work with reclaim around four hours a week, and their bosses score the change 8.75 out of 10. Would it be a crazy idea to find out how we did this? Book a scoping call.

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#YouCanHaveSuccess #mindset #growthmindset #personaldevelopment #mindfulness #selflove #impostersyndrome #imposter #burnout #burnedout #hybridwork #hybridworkplace #mindsetmatters

Questions managers ask about this

How can asking questions improve team engagement?

Asking questions like 'how might you/we...' encourages team members to contribute ideas and take ownership. This approach increases engagement by valuing their input and skills, leading to higher motivation and better performance compared to simply telling them what to do.

Why is telling teams what to do less effective in hybrid work settings?

In hybrid work environments, teams have developed new skills and problem-solving abilities. Simply telling them what to do ignores their growth and limits innovation. Asking questions helps tap into their experience, making leadership more adaptable and responsive to changing work conditions.

What impact does shifting from telling to asking have on leadership?

Shifting from telling to asking moves leadership from being the sole expert to an enabler of team ideas. This reduces the pressure on leaders to have all the answers and uncovers solutions beyond their own thinking. It also improves team engagement and overall performance.

How can leaders identify if they are the bottleneck in decision-making?

Leaders can use a short diagnostic to find where decisions stall and at what level. Reflecting on whether they are the bottleneck involves asking questions about where time is spent and if managers have the authority to make decisions. Addressing these issues helps improve workflow and team effectiveness.

Episodes of The High Performance Leader that cover the same ground.

Jimmy Burroughes, Founder of JBL High Performance

Jimmy Burroughes

Founder

Former British Army officer and corporate GM who has transformed 3,000+ managers into leaders across 30+ organisations. Creator of the Simplify to Amplify methodology, author of Beat Burnout, Ignite Performance, and two-time Global Recognition Award winner.

Want to know where the drag really is?

Before you change anything, get an honest read on the friction slowing your team down. Take a short, free diagnostic and see exactly where the time is going.