Selling Change To Your Own Staff
Episode 20: JMMB Group - Internal Marketing. How To Supercharge Engagement with Kerry-Ann Stimpson
Kerry-Ann Stimpson of JMMB Group on internal marketing, and treating your own people as an audience you have to win rather than inform.
How do I get staff to care about a company change?
Also on Spotify and Apple Podcasts.
What this episode covers
Many leaders struggle to get staff to care about company changes, resulting in stalled initiatives and disengaged teams. In this episode, Kerry-Ann Stimpson, CMO of JMMB Group and host of the Internal Marketing Podcast, explains how internal marketing can play a crucial role in making employees feel connected to the brand and change efforts. She shares practical insights on improving employee experience, working with managers, and measuring what truly changes after leadership actions. If you want to move beyond surface-level engagement and address where change efforts get stuck, this discussion offers clear ideas and real-world advice.
Who this is for: General managers and senior operators responsible for leading teams through change and seeking practical ways to increase staff engagement.
Key takeaways
- Internal marketing is essential for creating emotional connections that boost employee engagement and brand advocacy.
- Managers are often where engagement issues get stuck, so leadership must support and follow up on change initiatives.
- Starting to improve employee engagement requires understanding the employee experience and addressing friction points in decision-making.
- Partnerships between marketing and HR can strengthen communication and build stronger employee engagement.
- Regularly assessing what has changed after leadership spends on engagement helps identify bottlenecks and improve outcomes.
Ready to revolutionize your understanding of marketing and employee engagement? Tune in to our fascinating conversation with Kerry Ann Stimpson, CMO of JMMB Group and host of the Internal Marketing Podcast. Get ready to absorb her profound insights on the power of internal marketing, and how it plays a pivotal role in creating an emotionally resonant and engaging employee experience. So, don't miss out and join us for this insightful discussion.
Kerry-Ann Stimpson is a marketing executive with significant experience in marketing strategy, digital marketing, social media, marketing research, branding, and marketing communications. She is also a public speaker, podcaster, and business communications coach. She believes that marketing can't be successful without, first, having strong employee engagement and brand advocacy. She has an MBA in Marketing from the University of Maryland - Robert H. Smith School of Business.
Connect with Kerry-Ann:
LinkedIn: https://www.linkedin.com/in/kerryastimpson/
Podcast: https://the-internal-marketing-podcast.simplecast.com/
Episode Highlights
[0:00] Intro
[1:49] Diving deeper into internal marketing
[4:39] Partnership opportunity to build engagement
[6:55] Employee experience—what needs to be done
[10:50] How did Kerry end up in internal marketing?
[16:46] How to start improving employee engagement
[22:26] The Internal Marketing Podcast with Kerry-Ann
[24:44] How Kerry wishes to write a book
[27:35] Outro
Follow and Subscribe to Jimmy Burroughes
LinkedIn: https://www.linkedin.com/in/jimmyburroughes/
Website: https://www.jimmyburroughes.com/
Instagram: https://www.instagram.com/jimmybleadership/
----------
Grab a copy of Jimmy's books at: https://jblhighperformance.com/books
Questions managers ask about this episode
How can I make employees care about a company change?
Focus on internal marketing to create emotional connections between employees and the brand. Communicate clearly, involve managers, and address employee experience to build genuine engagement.
What role do managers play in employee engagement during change?
Managers are often where engagement problems get stuck. Leadership must support managers, check progress, and remove obstacles to help teams embrace change.
Where should I start when trying to improve employee engagement?
Begin by understanding the current employee experience and identifying decision-making friction points. Address these areas to create a smoother, more engaging environment for staff.
How do I measure if my leadership actions improved employee engagement?
After implementing changes, revisit managers' bosses to ask what has changed. This follow-up helps identify bottlenecks and ensures accountability for engagement outcomes.