How to lead people through change when they push back

What is in the pack

5 playbooks, in the order to run them

Five playbooks for leading people through change, starting with why they are not acting. One a week. Each page tells you the one number to watch.

1. 

   Week 1 · Playbook 02 · start here

   Skill, will, blind spot or friction

   Use it to sort why a manager is not acting before you reach for training.

   The number: Repeat escalations each week

2. 

   Week 2 · Playbook 55

   Wizard versus lizard

   Use it when pressure hits and you feel yourself reacting, not thinking.

   The number: Replies you regret

3. 

   Week 3 · Playbook 38

   Meet them where they are

   Use it when someone is struggling with a change and "resistance" is the only word you have for it.

   The number: People using the new way

4. 

   Week 4 · Playbook 46

   SCARF: leading change

   Use it when you are about to announce a change, to see why people will push back.

   The number: Weeks until the change sticks

5. 

   Week 5 · Playbook 56

   The curiosity curve

   Use it to see where each person sits with a change, and which question moves them.

   The number: People trying the change

Questions

What managers ask before they start