The Friction Clinic. Free, monthly, online
Bring one decision that keeps landing on your desk
Forty-five minutes with Jimmy Burroughes. One stuck decision diagnosed live, while you map one of your own. You leave with the rule that hands it back to your managers.
Third Thursday of each month, 13:00 Dallas and Mexico City time (08:00 Friday in Auckland). Twenty places, cameras on.
Save my placeYou've handed it over twice. You've explained it, written it down, sent someone on a course. It still comes back to you every week. Most of the time that isn't a capability problem. Nothing tells your manager they're allowed to decide, up to what limit, and who to tell. That's friction, and it's usually cheaper to fix than you think.
How the 45 minutes run
Why it keeps coming back
A decision lands on your desk for one of four reasons: skill, will, blind spot or friction. Each needs a different fix.
The hot seat
One leader brings a decision that keeps coming back. We diagnose it live and write the decision rule that hands it over.
Your turn
Everyone maps one of their own decisions on the one-page sheet, then questions.
What next
How to test your rule over the next two weeks, and where to go if you have more than one decision like it.
What you leave with
- A clear read on why one decision keeps landing on your desk, and which of the four reasons is behind it.
- A written decision rule: who decides, up to what limit, with what information, who they tell, and the one exception that still comes to you.
- The one-page sheet, so you can run the same check on the next decision with your own managers.
Want to see the sheet first? Download the one-page decision sheet (PDF).
Save your place
Pick a date. You'll get a confirmation with your join link and a calendar invite, plus a reminder the day before and an hour before.
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More than one decision stuck across your managers?
Look at your own team instead. A free 30-minute friction diagnostic shows where decisions stall, why, and what it costs.
Book a free 30-minute friction diagnostic