What the Top 9 Percent of Communicators Do That You Probably Do Not

I’ve always been fascinated by communication. Therefore it seems logical if talking about better leadership to also talk about better communications too.
Whilst leaders spend much of their day sending messages, they are often interpreted in various ways by different people, leading to mixed results. A recent survey of over 1000 employees showed that merely 9% of their managers were able to communicate well.
So what are the 9% doing so differently?
Their first step is focussing more on how the message will be received and the reaction it will create. Reducing the “broadcast factor” (an image of a person with a loudhailer comes to mind) and thinking about what they want the recipient to think, feel do, and say. Think of it as putting the loudhailer down and starting a conversation. They then tailor the message to maximize the likelihood of this.
Second, they consider what might get in the way of the recipient hearing what they are trying to say. Everyone has filters and experiences which impact how they receive communication. It might be stress, relationship woes, childhood experiences, or any number of other things. This means that saying one thing might land as something completely different. The top 9% take this into account and structure their communications to overcome this.
Lastly, they are aware of their own communication style and their blindspots and create messages that don’t overlook key points because of their own preferences. They create a “whole-brained” message which is more likely to resonate. (Taking an HBDI whole-brained thinking profile can give you a great insight into this too).
Learn more like this and how to communicate with more impact. We will unpack it over the next couple of months with our 3 masterminds on the topic. You are welcome to join us at the end of each month. Drop an INFO in the comments below if you’d like more information.
If this sounds like your week
Your managers are not the problem. They are where the problem is stuck.
When your last leadership spend was signed off, did anyone go back to those managers' bosses and ask what changed? That question is the JBL Outcome Standard, and it is how I work.
- Find the friction. A short diagnostic that shows which decisions are stalling, and at what level.
- Am I the bottleneck? Ten questions on where your week is actually going.
- How I work with GMs. Six weeks, one hour a week, up to twelve of your managers, scored by their own bosses.
- Beat Burnout, Boost Performance. The book.
- The High Performance Leader podcast.
Managers I work with reclaim around four hours a week, and their bosses score the change 8.75 out of 10. Would it be a crazy idea to find out how we did this? Book a scoping call.
#waysofworking #blog
Questions managers ask about this
What do the best communicators do differently in leadership?
Top communicators focus on how their message will be received and the reaction it creates. They reduce one-way broadcasting and tailor messages to influence what the recipient thinks, feels, does, and says. They also consider obstacles like stress or personal biases that might distort the message and adjust accordingly for clarity.
How can I tailor my communication to be better understood by my team?
To improve understanding, consider what might interfere with how your message is received, such as stress or personal experiences. Adjust your message to address these filters, making it easier for your team to grasp your intent. Think about the emotional and practical impact you want before communicating.
Why is knowing my own communication style important as a leader?
Being aware of your own communication style and blind spots helps you avoid missing key points that others might find important. Creating messages that balance different thinking styles ensures your communication resonates more broadly across your team, improving clarity and engagement.
How can I identify if communication is causing decision-making delays?
Look for signs of stalled decisions and where they get stuck within your team structure. Use short diagnostics or ask targeted questions about the flow of information and decision-making. This can reveal if communication issues are bottlenecks and help pinpoint where to improve messaging for better outcomes.
Hear this discussed on the podcast
Episodes of The High Performance Leader that cover the same ground.

Jimmy Burroughes
FounderFormer British Army officer and corporate GM who has transformed 3,000+ managers into leaders across 30+ organisations. Creator of the Simplify to Amplify methodology, author of Beat Burnout, Ignite Performance, and two-time Global Recognition Award winner.
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