Skip to main content
|Jimmy Burroughes|4 min read

How to Turn Lessons Learned Into Changes That Actually Happen

An ascending stepped path with one figure guiding another upward, illustrating coaching

Last Thursday we welcomed leaders from all over the world to our monthly mastermind where we discussed how “lessons learned can grow your business”. I’m always amazed at the gems of knowledge shared in these sessions – the network is incredible. To that end, I felt it would be good to share one of the moments with you.

Lessons learned tend to have a bad wrap in my view. They are the thing that is done at the end of a project, and designed (in most cases) to pick up all the things that we “don’t want to do again”.

Sadly, too many times, these lessons get put into a weighty report, added to someone’s reading list for “when there’s time”,  and subsequently life moves on – without the lessons ever being read, internalized or embedded.

You might be thinking this sounds extreme but the numbers tell the truth. In just the Fortune 500 companies, $35Bn is left on the table from lessons not being learned or communicated effectively. Add to that all of the other businesses in the world and you can detect there may be some upside from doing this more effectively.

We pinned it down to 3 simple things that can be improved:

1 – have a better process for uncovering lessons learned- both positive and negative in a short, impactful time period. Ask what went well as well as what didn’t? This will uncover the things you want to do more of. Then plan will you do next with this information and what might get in the way? If you are interested in the format we use with teams, book a call and I can talk/walk you through it and

2 – get team members to embed and internalize the lessons that have been learned. Ask them how they are going to personally change behaviors and processes to make sure these lessons are capitalized upon. Too often emailing a report of lessons bounces off people’s psyche and they don’t embed it.

3 – create a process of checking that the internalization has taken place. Most teams who do complete lessons learned, have great intentions to make changes and they might adopt new ways of doing things for a few weeks, but when the pressure is on and people are stressed, the old ways have a habit of creeping back in. I have seen this happen so many times. Create a follow-up process. Equally, this process can surface more lessons or refinements to further boost performance.

There are lots of other best practices that could be shared but honestly, these are the three that make the most difference to most teams. Why not give it a try in your next meeting?

Speak soon,

Jimmy

If this sounds like your week

Your managers are not the problem. They are where the problem is stuck.

When your last leadership spend was signed off, did anyone go back to those managers' bosses and ask what changed? That question is the JBL Outcome Standard, and it is how I work.

Managers I work with reclaim around four hours a week, and their bosses score the change 8.75 out of 10. Would it be a crazy idea to find out how we did this? Book a scoping call.

#waysofworking #blog #waysofworking #jimmyburroughes #jimmybleadership #gamechangingdevelopment #leadershipcoaching #confidence #goals #fastgrowth #entrepreneur #highperformanceleader #gamechangers #gamechangingleadership #leadershipdevelopment #mindsetcoach #motivation #success #beabetterleader #YouCanHaveSuccess #mindset #growthmindset #personaldevelopment #mindfulness #selflove #impostersyndrome #imposter #burnout #burnedout #mindsetmatters

Questions managers ask about this

How can I make lessons learned more effective in my team?

Focus on three key steps: first, have a clear process to identify both positive and negative lessons quickly. Ask what worked well and what didn’t. Second, get team members to commit to specific behaviour or process changes based on those lessons. Third, establish a follow-up system to ensure new behaviours stick and old habits don’t return under pressure.

What is the best way to capture lessons learned from a project?

Use a short, focused session that covers what went well and what didn’t. This balanced approach helps identify actions to repeat and actions to avoid. Avoid lengthy reports that go unread. Instead, aim for impactful discussions that lead to clear next steps and identify potential obstacles to implementing changes.

Why do lessons learned often fail to result in real change?

Lessons often fail because they end up in reports that no one reads or applies. Without team members internalising the lessons and changing their behaviour, the knowledge doesn’t stick. Also, without follow-up checks, teams tend to revert to old habits when under stress, so changes need reinforcing over time.

How can I ensure my team actually changes after lessons learned?

Ask each team member how they will personally change their behaviour or processes based on lessons learned. Then, create a follow-up process to check these changes are being maintained. This helps prevent slipping back to old ways, especially when workloads increase or stress rises, ensuring lessons lead to lasting improvements.

Episodes of The High Performance Leader that cover the same ground.

Jimmy Burroughes, Founder of JBL High Performance

Jimmy Burroughes

Founder

Former British Army officer and corporate GM who has transformed 3,000+ managers into leaders across 30+ organisations. Creator of the Simplify to Amplify methodology, author of Beat Burnout, Ignite Performance, and two-time Global Recognition Award winner.

Want to know where the drag really is?

Before you change anything, get an honest read on the friction slowing your team down. Take a short, free diagnostic and see exactly where the time is going.