Skip to main content
|Jimmy Burroughes|3 min read

How One Mindset Shift Gives Leaders Back Hours Every Week

A tangle of lines resolving into one clean directional arrow, illustrating focus over busywork

An Amazon executive shared that he receives 1,500 to 2,000 emails every single day. Out of those, only 15 to 20 are genuine emergencies. Yet he can only deal with two or three.

Most leaders hear that and think the message is about volume. It isn't. The real lesson is about precision.

High-performing leaders know exactly where to put their time for the biggest impact. They build systems so fires never ignite in the first place, rather than spending their days chasing them.

After working with more than 3,000 leaders across industries, I've seen the same pattern repeat. The ones who scale understand this:

Your biggest constraint isn't capacity. It's clarity.

You try to solve everything because everything feels important. Ninety percent of what lands in your inbox has nothing to do with moving the business forward. When you treat every problem like your problem, you become the bottleneck without realising it.

What works instead.

Decide in advance what deserves your attention. Protect your thinking time with the same discipline you expect from your teams. Train your leaders to diagnose before escalating, and build simple systems that remove noise and surface only what matters.

That shift is what separates overwhelmed managers from high-performance operators.

Three coaching questions I'd ask you today:

  1. What are you reacting to that you should be designing out of your system?
  2. Which parts of your role generate disproportionate impact, and how much of your week sits there?
  3. If you stopped solving "urgent" problems for seven days, what would your team learn to handle without you?

You scale by reducing friction. When you remove the noise, the path becomes obvious.

If this hits a nerve, good. It means you're ready for the conversation that changes things.

What's the biggest constraint you need to remove next?


If this sounds like your week

Your managers are not the problem. They are where the problem is stuck.

When your last leadership spend was signed off, did anyone go back to those managers' bosses and ask what changed? That question is the JBL Outcome Standard, and it is how I work.

Managers I work with reclaim around four hours a week, and their bosses score the change 8.75 out of 10. Would it be a crazy idea to find out how we did this? Book a scoping call.

Questions managers ask about this

How can leaders reduce time spent on urgent emails?

Leaders should decide in advance which issues deserve their attention and train their teams to diagnose problems before escalating. Building simple systems that filter out non-essential matters helps focus on genuine emergencies, reducing time spent on urgent emails and preventing constant firefighting.

What is the main reason leaders become bottlenecks?

Leaders become bottlenecks when they try to solve every problem themselves, treating all issues as equally important. This lack of clarity causes delays because they handle tasks that could be managed by others, slowing down decision-making and team progress.

How do I identify which parts of my role have the biggest impact?

Review your weekly activities and highlight tasks that directly move the business forward. Measure how much time you spend on these high-impact areas versus less critical work. Focus on allocating more time to the activities that generate disproportionate results for your organisation.

What happens if I stop solving urgent problems for a week?

If you step back from solving urgent problems, your team learns to handle those issues independently. This reduces your workload and highlights where systems need improvement. It also reveals which problems are truly urgent and which can be managed without your direct involvement.

Episodes of The High Performance Leader that cover the same ground.

Jimmy Burroughes, Founder of JBL High Performance

Jimmy Burroughes

Founder

Former British Army officer and corporate GM who has transformed 3,000+ managers into leaders across 30+ organisations. Creator of the Simplify to Amplify methodology, author of Beat Burnout, Ignite Performance, and two-time Global Recognition Award winner.

Want to know where the drag really is?

Before you change anything, get an honest read on the friction slowing your team down. Take a short, free diagnostic and see exactly where the time is going.